Shipping policy

Processing Time

Orders are typically processed within 1–10 business days. Processing times may be longer during peak periods or due to unexpected delays. You will receive an order confirmation email once your Memorae Globe purchase has been successfully placed.

Delivery Time

Delivery times vary depending on your destination country and the shipping method selected at checkout. Estimated delivery windows are typically 6–30 business days.

If your order exceeds the estimated timeframe, please contact us at memorae.25@gmail.com to request an update, replacement, or refund.

Please note: Delivery estimates may be affected by customs processing, weather conditions, carrier delays, and other factors outside of our control.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to monitor your shipment’s progress.

Shipping Issues

If you experience any issues with your shipment—such as delays, missing packages, or damaged items—please contact us at memorae.25@gmail.com as soon as possible. We will work with you to resolve the issue promptly.

Address Accuracy

Please ensure that your shipping address is complete and accurate at the time of purchase. Memorae is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Customs and Duties

For international orders, customs fees, duties, and import taxes may apply depending on your country. These charges are not included in our shipping fees and are the customer’s responsibility. Please check with your local customs office for more information.

Shipping Policy Changes

Memorae may update or modify this Shipping Policy at any time. Any changes will be posted on our website with an updated effective date. We encourage you to review this policy periodically.